Refund policy

Refund & Return Policy

Last updated: July 2026

At EXXST, every piece from the ISOLATION Collection is made to order. Producing each item only after an order is placed helps reduce overproduction and unnecessary waste while ensuring every garment is created specifically for its owner.

Because of this production process, please read our policy carefully before placing your order.


Returns

We do not accept returns or exchanges for:

  • Ordering the wrong size
  • Change of mind
  • Personal preference
  • Incorrect shipping address provided by the customer
  • Minor color variations caused by different screen settings

Please review our sizing information carefully before purchasing.


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 14 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If your claim is approved, we'll provide a replacement or refund at no additional cost.


Lost Packages

If your package appears lost in transit:

  • Please allow the carrier's estimated delivery window to pass.
  • Contact us if your order has not arrived within 30 days of shipment.

We'll work with our fulfillment partner and shipping carrier to investigate the issue.


Order Changes & Cancellations

Orders begin production shortly after they're placed.

For this reason, we cannot guarantee cancellations or changes once an order has been submitted.

If you need to update your order, contact us as soon as possible. If production has not yet started, we'll do our best to accommodate your request.


Refunds

Approved refunds will be issued to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear after processing.

Shipping costs are non-refundable unless the return is due to our error.


Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.


Sale Items

Limited releases, promotional items, gift cards, and final sale products cannot be returned or exchanged unless they arrive damaged or defective.


Contact

If you have any questions about your order, please contact us at:

Email: support@exxst.com

Please include your order number in all correspondence so we can assist you as quickly as possible.


Our Commitment

EXXST is built on quality over quantity. Every piece is produced on demand to reduce waste and create garments with intention rather than excess. Thank you for supporting independent design and making thoughtful purchasing decisions.