Shipping policy
Shipping Policy
Last Updated: July 2026
At EXXST, every item is made to order through our trusted fulfillment partner, Printful. This approach allows us to reduce waste and overproduction while ensuring every piece is created specifically for you.
Order Processing
All products are made after your order is placed.
- Production Time: 2–5 business days (average)
- During new collection launches, holidays, or high-volume periods, production may take longer.
Once your order has been produced, it will be packaged and shipped.
Shipping Times
Estimated delivery times begin after production has been completed.
Canada
- Standard Shipping: 3–10 business days
United States
- Standard Shipping: 3–7 business days
International
- Standard Shipping: 5–20 business days
Delivery estimates vary depending on destination, customs processing, and carrier performance.
Please note that these timeframes are estimates and are not guaranteed.
Shipping Rates
Shipping costs are calculated automatically during checkout based on:
- Delivery destination
- Package weight
- Order size
- Selected shipping method
The final shipping cost will be displayed before payment.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to update after the shipment has been handed to the carrier.
International Orders
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage or clearance fees
These charges are determined by your country's customs authority and are not included in your order total or shipping costs.
EXXST is not responsible for customs fees or import taxes.
Multiple Shipments
Because products may be fulfilled from different Printful production facilities, orders containing multiple items may arrive in separate packages.
You will receive tracking information for each shipment if your order is split.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided:
- Contact us immediately if your order has not entered production.
- Once shipped, we cannot guarantee address changes.
- If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.
Lost Packages
If your tracking has not updated for an extended period or your package has not arrived:
- Check your tracking information.
- Contact your local shipping carrier.
- If your package still cannot be located, contact us within 30 days of the estimated delivery date.
We'll work with Printful and the shipping carrier to investigate the shipment.
Damaged Packages
If your order arrives damaged or defective, please contact us within 14 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
If your claim is approved, we'll arrange a replacement or refund at no additional cost.
Delivery Delays
While we aim to deliver orders as quickly as possible, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Customs inspections
- Carrier delays
- Peak holiday shipping periods
- Natural disasters
- Transportation disruptions
EXXST cannot guarantee delivery dates and is not responsible for delays caused by third-party shipping carriers.
Sustainability
Every EXXST product is made to order through Printful rather than mass-produced. Producing garments only after they're purchased helps reduce excess inventory and unnecessary waste while supporting a more responsible approach to manufacturing.
Thank you for supporting independent design and making thoughtful purchasing decisions.
Contact
For shipping questions or order assistance, please contact:
EXXST Support
Email: support@exxst.com